Partners FAQs

Benefits of Joining Our Partner Program

What are the benefits of joining the Spafinder Wellness Partner Program?
  • Boost your online and mobile presence with a full feature profile listing on the number-one most trafficked site for spa and wellness*.
  • Benefit from our online marketing expertise through paid and organic search to drive new customers through your doors
  • Acquire new customers: 34 percent of new spa activity results from gift cards/certificates.**
  • Increase your distribution: Our gift cards are sold via 70,000 retail and online locations, as well as via corporate partnerships (American Express Membership Rewards, American Airlines, etc.).
  • Access our yield management tools such as online booking and special offers.
  • Added value! In addition to accepting Spafinder Wellness 365™ Gift Cards, you will be able to accept Wellness 365™ by Spafinder Gift Cards, our corporate wellness currency, and you will be automatically enrolled in the SpaWish Gift Card program (both at no extra cost).
  • Easy online redemptions and reporting: online, mobile and phone options available.
  • Join the world’s largest spa and wellness network. For over 26 years, we have been a recognized leader in spa and wellness marketing, gifting and media, as well as a trusted wellness resource for consumers.
Are there any set-up or recurring fees?

Day Spas, Fitness Locations, Wellness Centers & Practitioners: There is no set-up charge. The cost of a Standard Listing is CAD $10 + tax per month and an Enhanced Listing is CAD $79 + tax per month, billed monthly to your credit card. Whether you list with a Standard or Enhanced profile, you receive 83 percent on gift cards redeemed. As an alternative, our Flex Listing option does not have a monthly fee, but only pays out 78 percent% on gift cards redeemed. For more information, visit //www.spafinder.ca/marketing-programs-spas.htm.

Medical Spas: Visit //www.spafinder.ca/marketing-programs-medical.htm.

Travel—Hotel, Resort & Destination Spas: Visit //www.spafinder.ca/marketing-programs-hotel.htm.

What if I have more questions?

Email: sfpp@spafinder.ca | Call: 866.569.0449

Redeeming All Forms of Our Gift Cards

What if I have more questions?

Email: sfpp@spafinder.ca | Call: 866.569.0449

How do Spafinder Wellness 365™ Gift Card, eGift Card or Certificate redemptions work?

First, a customer comes to your business with a Spafinder Wellness 365 Gift Card, eGift Card or Certificate that clearly states a dollar amount.

Next, you accept the gift card, eGift card or certificate—as cash—for services or products equivalent to the dollar amount (face value) and the customer is responsible for the cost above card amount. If the full balance of the gift card/certificate is not completely used, issue your own store credit or gift certificate.

Finally, redeem the gift card, eGift card or certificate, and you will receive a deposit into your business account or cheque for the dollar amount, less the marketing fee that is outlined in your plan. Please allow 7-10 business days for this payment to occur.

How do I redeem a Spafinder Wellness 365 Gift Card, eGift Card or Certificate?

There are online, mobile and phone redemption options for your convenience.

Complete redemption instructions and guidelines are always available on the business partner log-in portal.  You may download and print the complete instructions for gift card & certificate or eGift card redemptions. To view the pdf, you may need to install Adobe Acrobat Reader (free).

Also, be sure to download our NEW Partner Redemption mobile app for fast and easy redemptions using an iPhone! Android app will be available soon.

How will I receive payment from Spafinder?

After the card is redeemed, Spafinder will send a cheque for the reimbursement amount to your business. You may also set up direct deposit by returning the completed form via fax at 646-736-0123, or email to sfpp@spafinder.ca

More Partner Program Details

What am I agreeing to by enrolling in the Partner Program?

By enrolling online, you are agreeing to the terms and conditions of the Partner Program Agreement.

How do I opt out?
  • Flex Listings: There is currently an annual commitment in the Flex program.
  • Standard & Enhanced Listings: The program is risk free, as you can leave at any time with 30 days' written notice. Enhanced Listing profiles also have the option of continuing as a Standard Listing moving forward.To opt out, please send a termination request to sfpp@spafinder.ca. Once your Spafinder listing is removed, you are required to continue to accept Spafinder Gift Cards for 30 days (in order to prevent customer service issues.) After this grace period, no further cards will be processed or redeemed.
How can I enroll in the Spafinder Wellness Partner Program?

You can enroll online at //www.spafinder.ca/marketing-programs.

What if I have more questions?

Email: sfpp@spafinder.ca | Call: 866.569.0449

How long will it take to process my enrollment?

Please allow up to one week from the time we receive your request.

What are the differences between a Flex, Standard and Enhanced profile listing?

To learn more about the different profile listings, visit //www.spafinder.ca/marketing-programs-spas.htm

How do I UPGRADE my listing from Flex to Standard to Enhanced?

Please contact sales@spafinder.ca and our account managers will be happy to take care of this.

General Gift Card Questions

What if a customer comes in with a SpaWish Gift Card, eGift Card or Certificate?

The SpaWish Gift Card program is a division of Spafinder Wellness that targets savvy young men and women interested in spas, salons, beauty and more! Accept and redeem SpaWish Gift Cards, eGift Cards and Certificates exactly like standard Spafinder Wellness 365™ Gift Cards. The same redemption fee and payment schedule applies.

What if a customer comes in with a Wellness 365™ by Spafinder Gift Card or eGift Card?

The Wellness 365 by Spafinder Gift Card program is a division of Spafinder Wellness that powers rewards and incentives for employees to manage stress and live healthier and happier lives! Accept and redeem Wellness 365 by Spafinder Gift Cards and eGift Cards exactly like standard Spafinder Wellness 365 Gift Cards. The same redemption fee and payment schedule applies.

May I still continue with my own gift card or certificate program?

Of course! We only hope that Spafinder Wellness 365 will increase your overall business.

What if I have more questions?

Email: sfpp@spafinder.ca | Call: 866.569.0449

How many Spafinder Wellness 365 Gift Cards, eGift Cards or Certificates might I expect to see in a month?

This varies depending on your level of partnership, season, location and other factors. If you are interested in optimizing your business and online exposure, contact your dedicated account manager to explore our wide range of sales and advertising platforms. It is important to remember that most of the business you will receive from Spafinder will come from people who see your listing on our website/online directory, and they may not necessarily come in with a gift card or mention us as a source. We do not receive any commission from this type of referral—just the satisfaction of knowing we're helping your business grow!

Every day we receive positive client testimonials. Here is a recent comment from a new partner in Florida: "I would like to let you know what a great response we have received from our listing on your website. Within two days we had two telephone inquiries and an out-of-state gift certificate purchase for a spa package. Within two weeks we had full books on the weekend, and everyone had found us through Spafinder Wellness 365™.”

What if a customer comes in with a Spafinder Wellness 365 Gift Card, eGift Card or Certificate for a dollar amount that doesn't match the exact price of our services?
  • All of our gift cards and certificates are “single use only” so they must be surrendered to you at point-of-sale.
  • Our gift cards are issued in a clearly stated dollar amount. You may accept our gift cards for services, accommodations or products equivalent to the dollar amount and the customer is responsible for paying the difference in cost.
  • Partners accepting all of our branded cards (Spafinder Wellness 365, SpaWish and Wellness 365 by Spafinder) receive 100 percent of the amount spent beyond the face value. In fact, you will benefit from additional incremental revenue: The majority (68%) of respondents report that gift certificate redeemers consistently spend more than the face amount of their original certificate.*
  • If the full balance of our gift card is not completely used, issue your own store credit or gift certificate/card.